General Inquiries
At Soothiq, we offer a wide range of electric mobility products including scooters, unicycles, go-karts, self-balancing skateboards, and more. Our goal is to provide innovative and eco-friendly transportation solutions for everyone. Feel free to explore our extensive collection by visiting our Shop.
You can place an order directly on our website by browsing our product catalog, selecting the items you’d like to purchase, and proceeding to checkout. After providing your name and other necessary information, you have the option to complete the order. In some cases, instead of being redirected to a payment gateway, an email notification is sent to you confirming that your order has been received. Our team will then reach out to you via email to complete the payment process. This method ensures that all details are accurate and provides a personal touch for our high-value items. Rest assured, we are here to assist you every step of the way and make your shopping experience as seamless as possible.
Feel free to explore our extensive collection by visiting our Shop.
We accept a variety of payment methods including credit cards, debit cards, PayPal, and other secure online payment options. For more details, please visit our Payment Information page.
Yes, we offer gift cards that make the perfect present for friends and family. Additionally, we frequently have promotions and discounts, so be sure to check our website and sign up for our newsletter to stay updated.
Shipping and Delivery
Delivery is typically within 3 working days from dispatch, for most items in stock. Delivery times vary based on your location and the shipping method selected. For detailed information, please refer to our Shipping and Delivery page.
Once your order has been dispatched, you will receive a tracking link via email. You can use this link to follow the progress of your shipment and stay updated on its status.
Please ensure you provide a valid and accessible email address and also make sure to check it regularly so you don’t miss this important information or any other updates.
Yes, we ship our products worldwide. International shipping rates and delivery times may vary, so please check our Shipping and Delivery page for more information.
We always do everything in our power to get your goods to you as quickly as possible.
But it is not always and only in our hands.
Delivery times may sometimes be longer, for example in the event of transport overload, large quantity orders, strikes, border controls, courier errors, etc.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
If you need to change your shipping address after placing an order, please contact our customer support team immediately. We will do our best to accommodate your request if the order has not yet been dispatched.
Warranty and Returns
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within as early as 15 days of receipt for a full refund or exchange. However, after 30 days, we won’t be able to fulfill a full refund or exchange. Please visit our Returns and Exchanges page for detailed instructions.
To initiate a return or exchange, please contact our customer support team at support@soothiq.com. They will provide you with a return authorization and further instructions.
Certain products, such as personalized items or clearance items, may not be eligible for return. Please refer to our Returns and Exchanges page for a full list of non-returnable items.
Our products come with a standard 12-month warranty. Membership holders can enjoy an extended warranty of up to 2 years on selected products. Please refer to our warranty policy page for more information.
If your product is defective or damaged, please contact our customer support team at support@soothiq.com within 7 days of receipt. We will arrange for a replacement or repair as per our warranty policy.
Product-Specific Questions
Our electric scooters are water-resistant but not fully waterproof. They can handle light rain and splashes, but we recommend avoiding submerging them in water or riding in heavy rain. For more details and to explore our range of electric scooters, visit our Shop Electric Scooters.
The battery life of our scooters varies depending on the model. On average, you can expect a range of 15-30 miles on a full charge. Detailed specifications can be found in the product listings. For more details and to explore our range of electric scooters, visit our Shop Electric Scooters.
Regular maintenance is essential for the longevity of your scooter. This includes checking tire pressure, cleaning the scooter, and charging the battery properly. Please refer to the user manual for detailed maintenance instructions.
Yes, many parts of our electric scooters are replaceable. We offer a range of spare parts and accessories on our website. If you need assistance with replacing a part, our support team is here to help.
We offer a variety of accessories including helmets, protective gear, lights, and storage solutions. Check out our Accessories page to find the perfect additions for your electric mobility products.
Account and Membership
Creating an account is easy! Simply click on the “Sign Up” button on our website and fill in your details. Once registered, you can manage your orders, track shipments, and access exclusive member benefits.
Members enjoy a range of benefits including extended warranties, special discounts, early access to new products, and invitations to exclusive events. Join our membership program to take advantage of these perks!
To manage your account settings, log in to your account on our website and navigate to the “Account Settings” section. Here, you can update your personal information, change your password, and manage your preferences.
If you forget your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password and regain access to your account.
To renew or cancel your membership, please contact our customer support team at support@soothiq.com. They will assist you with the process and answer any questions you may have.
Safety and Regulations
Yes, there are age restrictions for some of our products. Please check the product listings for specific age requirements and guidelines.
The need for a license varies by location. Please check your local laws and regulations to determine if a license is required to ride an electric scooter in your area.
We recommend wearing a helmet, knee pads, elbow pads, and wrist guards when using our electric mobility products. Safety first!
Yes, local laws and regulations regarding the use of electric mobility products vary. Please familiarize yourself with the rules in your area to ensure safe and legal riding.
How can I ride an electric scooter safely? To ride an electric scooter safely, always wear appropriate safety gear, follow traffic rules, and be aware of your surroundings. Avoid riding in adverse weather conditions and always maintain control of your scooter.
Technical Support
Our primary method of contact is through email. You can reach our customer support team at support@soothiq.com. We typically respond within a few hours to ensure your concerns are addressed promptly. While we do offer phone support, please note that our phone lines can be congested. For the quickest response, we recommend contacting us via email.
If you encounter an issue with your product, please contact our customer support team. They will provide troubleshooting assistance and guide you through the next steps for resolution.
If your product requires repair, please contact our customer support team. They will assist you in arranging a repair with one of our authorized service centers or provide instructions for self-repair if applicable.
Yes, local laws and regulations regarding the use of electric mobility products vary. Please familiarize yourself with the rules in your area to ensure safe and legal riding.
How can I ride an electric scooter safely? To ride an electric scooter safely, always wear appropriate safety gear, follow traffic rules, and be aware of your surroundings. Avoid riding in adverse weather conditions and always maintain control of your scooter.