At Soothiq, we aim to provide a smooth and secure shopping experience for all our customers. Below, you’ll find important information about the payment methods we accept, payment security, billing process, and tax information.
Accepted Payment Methods
We offer an extensive range of payment methods to ensure convenience and flexibility:
Bank Transfers: For larger orders, you can choose to pay via bank transfer. Please contact our customer support team for bank transfer details.
Credit Cards: We accept major credit cards including Visa, MasterCard, American Express, and Discover.
Debit Cards: You can also use your debit card to make purchases securely.
PayPal: For added convenience, we offer PayPal as a payment option.
Apple Pay and Google Pay: For your convenience, we also accept Apple Pay and Google Pay. These digital wallets provide a fast and secure way to complete your purchase with just a tap.
Gift Cards: If you have a gift card, you can use it towards your purchase by entering the gift card code at checkout.
Bitcoin: We now accept Bitcoin for your purchases! Enjoy the convenience and security of cryptocurrency transactions. Simple, Fast and Reliable.
Interrupted Checkout Process
In some cases, after you provide your name and other necessary information at checkout, you might not be redirected to a payment gateway immediately. Instead, an email notification will be sent to you confirming that your order has been received. Our team will then reach out to you via email to complete the payment process. This method ensures all details are accurate and provides a personal touch for our high-value items.
How It Works:
Place Your Order: Browse our product catalog, add items to your cart, and proceed to checkout. Provide your name and necessary information.
Receive Confirmation Email: Once you click “Order,” you’ll receive a confirmation email indicating that we have received your order.
Complete Payment: Our team will contact you via email to guide you through the payment process. This may include providing a payment link or instructions for completing the payment.
Please ensure you provide a valid and accessible email address and check it regularly so you don’t miss this important information or any other updates. This method helps us ensure a smooth and secure transaction process for our valued customers.
Payment Security
We prioritize the security of your payment information. Our website uses advanced encryption technology to protect your personal and financial data. Rest assured, all transactions made on our site are secure and your information is handled with the utmost care.
Billing Process
Order Confirmation: Once you place an order, you will receive an email confirmation with your order details. Please ensure that the email address provided is valid and accessible.
Payment Verification: For some orders, we may require additional verification to ensure the security of your transaction. If this is the case, our customer support team will contact you for further information.
Invoices: An invoice will be sent to your email once your payment has been processed successfully. You can also access your invoice through your account on our website.
Tax Information
Sales Tax: Sales tax will be applied to your order based on the shipping address and applicable tax rates in your region. The tax amount will be calculated and displayed during the checkout process.
International Orders: For international orders, import duties and taxes may be applicable based on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for more information on any potential additional charges.
Payment Issues
If you encounter any issues during the payment process, please contact our customer support team at support@soothiq.com. We are here to assist you and ensure a smooth shopping experience.